• All Stores should have an ordering guide which not only has a picture of the bulb used but also has a picture of the actual fixture. If you don’t have an order guide or need to replace your last one please call our Customer Service Dept. to request a replacement or simply log.
• On to your order page at New Page 1 and you can download it at anytime.

# 2 ) What is the red marker for?

• All of the bulbs have a 1 to 2 year warranty & must be dated to track that warranty.

# 3 ) I am using a different bulb than your picture or part # listed?

• The bulbs on the price sheet are the approved items from Denny’s Corp. purchasing. We have worked diligently with them to find the best item for each of your applications with the best warranty & the best
  aesthetics for your units.

# 4 ) How long is my warranty?

• All of the bulbs are under warranty for one to two years depending on rated hours. Those warranties are noted on your ordering guide.

# 5 ) How do I get new bulbs under warranty?

• Fill out one of the warranty replacement sheets in your packet & fax back to our office or go to the online form & e-mail it to us. We will send replacements via UPS.

# 6 ) What do I do with my defectives?

• Any quantity under 6 bulbs may be discarded. DO NOT wait until they pile up to request replacements. Send in a form even if you have one or two.

# 7 ) My bulbs are flickering or “strobing”?

• You may have dimmers that were not noted or removed on your initial installation. The energy efficient bulbs are not dimmable. The dimmers must be removed. Most units have a handyman service they
  use for small repairs. This is simply changing a switch.

# 8 ) How do I place an order?

• You have ordering sheets in your packet that have detailed part #’s, pictures, & prices. Simply fill in the quantity needed, your store #, manager placing order, & fax it back to us. Your ordering guide will
  also be available on-line shortly. The link to the web site is noted on the order sheet.

# 9 ) We ordered or were shipped the wrong bulbs?

• Simply call our customer service line @ 888 / 841 – 7871 with your packing list & ordering guide in hand & one of our customer service reps will help correct the mistake.

# 10 ) If the bulbs are under warranty why should I purchase extras?

• While these bulbs are the best quality in the industry with the longest life & warranty, they are not perfect. You will have some burn out before the warranty is up. If you do not have backups the wrong bulb will go back in the fixture and odds are you will not send in your warranty request form. Before long, all the time & efforts to implement this program will be out the window and stores will have all mismatched bulbs again.

# 11 ) I have seen similar bulbs @ Costco or Home Depot for 10-20% less, why should I pay more?

• Remember the old saying, “You get what you pay for” those bulk packs at the “Big box” stores are not a commercial grade product ( it even says so on the package ) and will not hold up under the conditions which you are using them. Plus, to get any type of warranty you will have to save the receipts & return them to the store. Typically by then they have a different brand or shape on the shelf.